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Agents Information

AGENTS INFORMATION

  1. Getting to Tanzania:

International flights flying direct to Kilimanjaro International airport which is the gateway to the northern circuit parks are KLM, Ethiopian Airlines, Turkish Air but there are many others flying to the capital city of Dar es Salaam and can connect to domestic flights from there. If flying to Jomo Kenyatta International airport, connection is possible through regional flights to Kilimanjaro or can use road transfer by shuttle from Nairobi to Arusha. There are shuttles plying this route in either direction at 8.00am and 2.00pm which takes about 4 hours drive.

  1. Visa – Visa to Tanzania can be obtained from Tanzania Embassies and Consulates in many countries but can also be obtained at all airports and border crossings. All must be paid in US $
  2. Departure taxes – There is a departure tax of $30 on all international flights which is generally included on the international tickets when purchasing.
  3. Medical Requirements – Consult your doctor for advice. Anti-malaria tablets are strongly recommended. Yellow fever vaccination certificate mandatory if arriving from endermic areas. This must be administered 14 days prior arrival.
  4. Travel Insurance – Personal travel insurance to cover medical, property and personal risks for the duration of safari is necessary. Locally we cover clients with Amref Flying Doctors insurance in case of emergency evacuation.
  5. Climate – Tanzania has tropical climate, it has hot and humid climate. From December through to March it is hot and humid. April – May heavy rains occur, June – September being coolest and driest period. The sort rains are in November. Temperatures sway between 25 – 35 degrees Celsius.
  6. Booking a Safari – A safari is deemed confirmed upon remitting a deposit of 30% of the total safari cost by bank telegraphic transfer at least two months prior arrival. Full payment should be received at least 25 days prior arrival unless agreed otherwise with the agent. Payment can also be made visa / master card on line but this method has a 5% bank commission on al amount paid by credit card. Once program is agreed upon and deposit paid this will be a legal contract between client/agent.
  7. Cancellation Policy

Reservations that are cancelled or reduced in length are subject to cancellation and no show as follows:

60 – 30 days prior arrival 30% cancellation fees

29 – 15 days prior arrival 65% cancellation fees.

14 – 8 days prior arrival 80% cancellation fees.

07-00 days prior arrival 100% cancellation fees

  1. Language – Official language is Kiswahili which is  widely spoken and understood by majority people but English is also widely used and understood.
  2. Electricity – 220/240V, power sockets are UK square pin type. If you want to use US appliances voltage and pug convertors are necessary.
  3. Clothes and equipment – Clothes should be light and comfortable preferably cotton. A light jacket or sweater is needed especially in the evenings which are cool. Comfortable walking shoes are advisory. Hat to keep the sun off, sunglasses plus suncream. Insect repellant spray and flash light are important items to have on safari. Soft sided bags are strongly suggested if taking scheduled flights which have small storage areas which cannot accommodate hard sided suitcases.
  4. Safari Vehicles – mostly 4 x 4 vehicles with either 5 window seats or 7 window seats with pop up roof for game watching, VHF radio, chargers for mobile phones and cameras.
  5. Currency – local unit is the Tanzanian shilling which can easily be converted within Tanzania for other currencies like dollars and other currencies. It is illegal to export more than a small amount not exceeding $50 when leaving. Credit cards are acceptable by many businesses and various ATM machines .
  6. Best time to Travel to Tanzania – Most popular season are mid December to  mid March and July to October which coincide with Christmas and winter holidays and summer school breaks, during these times most accomodations have very high rates. The great migration  is generally in southern Serengeti during January & February through to March  which is the season to give birth to their young.  The long rains are in April – May and short rains in November. Whilst the rainy season is suitable for safaris but is not best for mountain trekking. Travelling during this time gives good value for money as most lodges have discounted rates.
  7. Liability – African Trails (T) Ltd act as agents for hotels, transportation services, flights and other facilities provided by other vendors, firms or corporations and cannot be held responsible for delays, loss, damage, injury or accident, change of itinerary which may occur through negligency of any individual or company entrusted with such service

Rates quoted are subject to  change  without notice should there be any increases in park fees, fuel, or VAT, third party services or any other under circumstances beyond our control in the country featured in the quote/booking. We should not be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in a routing or itinerary be necessary we will inform you accordingly.

FORCE MAJEURE:

The company will not accept any liability or pay any compensation in respect of delays or lack or performance affected by “Force Majeure”. Force majeure means any event which the company has not control over and even in circumstances where due care was  taken the event could not have been avoided or for seen. This includes events such as war, threat of war. Civil strife, terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and similar events beyond the company’s control.

  1. DISPUTES:  Once a safari is bought and deposit paid, that will be a legal binding contract between company and client .The contract will be governed by the law of Tanzania. Accordingly each party will irrevocably submit to the jurisdiction of Tanzania courts to settle any dispute or disagreement between them should they fail to settle the dispute amicably.